CartBack – WooCommerce Abandoned Cart & Remarketing in Facebook Messenger

General Information

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Abandoned Carts with Facebook Messenger – The most effective way to recover abandoned carts

– Generate and boost sales leads with automated Facebook Messenger chat box
– Get high open and click rates
– Customize your message and call-to-action button
– Collect users’ data to follow up




Recover abandoned carts
Many of customers click Add to cart without checking out. Start capturing those missed sales.

How to keep these customers?
This plugin helps send a personalized message to your customers Facebook Messenger inbox. Make the conversation with your customers. Bring them back to check out page. Close the sale.

Send a personal message to your add-to-cart users
Facebook Messenger has been growing potentially over these years. Over 1 billion people use Messenger every day. Sending a message via Facebook Messenger benefits greatly, reaching to an 80% open rate.

After a customer leaves your site, automatically sending messages will bring them back. The message reminds them of the exact products they viewed, remind them of their loving feelings on your products. It’s like retargeting, but more naturally and more closer.

Real results mean real numbers. See how this plugin is growing your business using our dashboard. In Analytics section, you will see number of add to cart users and number of messages sent. It also displays your add-to-cart users, including their names, locales, genders, dates, etc.


After you install the plugin, a “Send to Messenger” checkbox will appear in your product pages below the Add to Cart button.

The checkbox will be presented with your customer’s name in case he is already logged into Facebook.

Once he clicks Add to cart, he then automatically gets opted in to get Facebook messages from your Facebook page. Your page then sends him 2 alert messages if he didn’t check out. You can set time to these 2 reminders. Moreover, any time after that is fine to send him more messages (to offer a special deal, for example).


NinjaTeam Support Center


Q: Is the “Send to Messenger” box checked by default?
A: As the new Facebook update, If your fan page register Messenger checkbox after October 6, 2017, the default state of the checkbox plug-in will be unchecked only. You can read more here

Q: Who is the sender of the Facebook message?
A: Your Facebook page automatically sends the message. During install, you choose to connect your Facebook page.

Q: How many messages get sent?
A: We send two Facebook messages on your behalf. One will be sent after the cart gets abandoned, and the other will be after the first one. You can set time for these both reminders, they are in range of 1hour and 24hours. In both cases, we check to make sure the customer did not close a sale before we send them a message!

Q: Can I customize the Facebook message?
A: Yes, you can customize the body of the message as well as the call-to-action button.

Q: Is this within Facebook’s terms-of-service?
A: Yes, when your visitor opts-in through the checkbox, you are allowed to send him message reminders. You can set time for these reminders. Importantly, you still can send him any message later on.

Q: Is visitors’ information collected in the list right after they click Add to cart?
A: Once a visitor click Add to cart, you get his recipient ID to send automated messages. Then he messages you back, you get all of his information such as Facebook profile picture, timezone, language, gender, etc.

Q: I’m not seeing the messages being sent within the Sent folder of my Facebook business page’s Inbox.
A: You’ll only see the message threads when your visitor replies. Most people just see your automated message and take action without replying. So you won’t see them in your Sent folder. But don’t worry, messages are being sent for your abandons!

Q: Do you count two messages to the same customer as 2 messages or 1?
A: It’s two.

Q: Can I send custom messages to all add-to-cart users?
A: Definitely yes! You can do it anytime you want.

Q: How do I get support?
A: You can chat with our support at or submit a ticket at, we’re always happy to hear from you.


12/15/2017 (version 1.7)

- Added: Language options
- Fixed: “Skip it” options for users who can not add to cart

11/28/2017 (version 1.6)

- Added: Skip it link when user don’t want to check the Messenger box
- Fixed: Send remarketing messages
- Fixed: Some bugs

11/04/2017: (version 1.5)

- Added: Add-to-cart users list
- Added: Send messages to Add-to-cart users (Remarketing)
- Added: Option require user check Messenger checkbox to add product to cart
- Fixed: Analytics
- Fixed: Some other bugs

09/12/2017: (version 1.4)

- Added: Analytics feature
- Added: Kill the cache option
- Fixed: Some bugs

09/01/2017: (version 1.3)

- Added: Live edit and preview
- Fixed: Some bugs

08/25/2017: (version 1.2)

- Added: Test mode option
- Fixed: Some bugs

08/18/2017: (version 1.1)

- Improved: UI/UX
- Added: Second reminder option

08/10/2017: (version 1.0)

- Version 1.0 Initial Release

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